Privacy Policy

Effective Date: September 22, 2026

HaulPass ("HaulPass," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website, applications, accounts, and related services (collectively, the "Services").

HaulPass is intended for business and professional use. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, information generated through your use of the Services, and information collected through cookies and similar technologies.

Information you provide

When you create or use a HaulPass account, we may collect:

• Your name
• Your email address
• Your mobile phone number
• Your business or company name
• Account credentials, including password information
• Files, submissions, documents, images, or other content you upload, submit, or share through the Services
• Information you include in communications with HaulPass, including support requests

HaulPass should not store passwords in readable form. Passwords should be handled using appropriate security protections.

Information collected automatically

When you access or use the Services, we may automatically collect information needed to operate, secure, troubleshoot, and improve the Services, including:

• Browser type, device type, operating system, and technical settings
• Cookies and similar technologies
• Account activity, such as account creation, sign-ins, account settings, and actions performed in the Services
• File and submission metadata, upload activity, sharing activity, and access activity
• Analytics, diagnostic, performance, and error-log information
• Internet Protocol ("IP") address and general technical connection information

We use this information to operate the Services, maintain security, diagnose technical issues, prevent abuse, and understand how the Services are used.

2. How We Use Information

HaulPass may use personal information and other information we collect to:

• Create, manage, and secure user accounts
• Authenticate users and deliver verification codes or authentication links
• Enable users to upload, manage, share, receive, and access files or submissions
• Notify users when a file or submission has been shared with them
• Respond to user inquiries, support requests, and privacy requests
• Operate, maintain, troubleshoot, and improve the Services
• Monitor for misuse, fraud, security incidents, malware, unauthorized access, or violations of our Terms of Service
• Comply with applicable law and enforce our agreements
• Communicate important account, security, and service-related information

HaulPass does not use account data, uploaded files, submissions, or message content to train artificial-intelligence models or create data products for sale.

3. Files and Shared Content

The Services allow users to upload and share files or submissions with other HaulPass users. When a user shares content with another user, the recipient may receive a notification and may be able to access that content through the Services.

Users are responsible for deciding what information they upload or share, selecting the correct recipients, and ensuring they have the rights and authority necessary to upload, use, and share the content. Do not upload or share sensitive, confidential, personal, or business information unless you understand and accept the sharing features and have authority to do so.

4. Text Messages

With your consent, HaulPass may send non-marketing text messages related to your account and use of the Services. These messages may include phone-verification and two-factor authentication codes, authentication links, account-security or account-management notices, and notifications that a file or submission has been shared with you.

Message frequency may vary, but users may receive approximately 1-30 messages per month. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or email [email protected]. Opting out may affect phone-based verification or other SMS-enabled features. SMS consent is not a condition of purchasing goods or services.

5. Cookies and Analytics

HaulPass may use cookies, similar technologies, and analytics tools to remember settings, maintain sessions, understand how visitors use the Services, improve performance, troubleshoot errors, and protect the Services. You may be able to control cookies through your browser settings. If you disable cookies, some features may not function properly.

6. How We Share Information

HaulPass does not sell, rent, or trade personal information to advertisers or other third parties. We do not use personal information for third-party targeted advertising.

• With other users: When you choose to share a file, submission, or other content with another HaulPass user
• With service providers: Companies that help operate the Services, including SMS, domain, website, hosting, infrastructure, security, analytics, storage, support, and technology providers
• Twilio: To deliver account-related SMS messages, verification codes, authentication links, and service notifications
• GoDaddy: For applicable domain, website, or related business technology services
• Legal and safety reasons: To comply with law, respond to lawful requests, protect rights and safety, prevent fraud or security threats, or enforce agreements
• Business changes: In connection with a merger, financing, acquisition, sale of assets, reorganization, or similar transaction

We require service providers to handle information only as needed to provide services to HaulPass, subject to appropriate obligations where applicable.

7. Data Retention and Deletion

We retain information as reasonably necessary to provide and operate the Services, maintain security, resolve disputes, enforce agreements, and comply with legal obligations.

You may request deletion of your account by emailing [email protected]. After receiving and verifying a deletion request, we will begin deleting your account and associated personal information promptly.

Limited information may remain temporarily in secure backups, logs, or records needed for system recovery, security and fraud prevention, legal compliance, dispute resolution, or enforcement. We will not retain information longer than reasonably necessary for those purposes.

8. Your Choices and Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you, correction of inaccurate information, deletion of your information or account, or answers about our privacy practices. Email [email protected]. We may verify your identity and may decline or limit a request where permitted or required by law.

Kentucky's Consumer Data Protection Act has been in effect since January 1, 2026. It applies to businesses meeting particular data-processing thresholds. This policy is written to provide meaningful notice and user controls whether or not HaulPass meets those thresholds.

9. Security

HaulPass uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, and disclosure. However, no internet transmission, storage system, or security control is completely secure. You use the Services and share information at your own risk.

Do not share your password, authentication codes, or account-access links. Contact [email protected] if you believe your account has been accessed without authorization.

10. Children's Privacy

HaulPass is intended for business and professional users who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to HaulPass, contact [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the Effective Date above. If changes are material, we may provide additional notice through the Services or by email when appropriate.

12. Contact Us

For questions, support, privacy requests, or account-deletion requests, contact:

HaulPass
Email: [email protected]